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If we’ve been unable to deliver…

If you have had a missed delivery, or any items were missing, you will receive an automatic refund. There is no need to contact us unless this hasn’t appeared in the ‘My Transactions’ section of your account within a few days of the delivery date.

To make changes to your orders…

If you need to place or amend an order, please log in to your online account to make this change. We are unable to make these changes on your behalf at this time. Our FAQ section has lots of helpful, up to date information on how to manage the various features of your account.

For other customer enquiries…

If you still need help, the best way to contact us is using our contact us form (you must be logged into your account to access this) or via our web chat (look for the ‘Need Any Help?’ section below)

It may take a little longer than usual for us to answer your query, but please be assured we are trying our hardest to help customers as quickly as possible during this extremely busy time and we appreciate your patience while we work through this. There is no need to message more than once, as this will save our team having to work through duplicate requests.

We have also made the decision to temporarily switch off our phone lines - this will allow us to answer all messages in the most timely and efficient manner, without you needing to hold on to speak to one of our team.

If you’re not a customer…

If you are not yet a Milk & More customer and need to speak to the team please use our web chat service.

Need to Speak to Our Team?

Here's how you can get in touch

Milk & More