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An Update for Our Customers

Unfortunately some of our fulfilment centres remain impacted by the current industry-wide driver shortage despite our huge efforts to recruit new drivers. Regrettably, this leaves a few of our centres affected by low staff levels resulting in some of our customers being let down.

We are sincerely sorry if you are affected by this. We’re continuing to manage these challenges and are committed to returning to the standard of service you are used to as soon as possible.

If you are experiencing any problems or have any questions, please refer to our FAQs in the first instance for more information. If you have had a missed delivery, you will receive an automatic refund, so there is no need to contact us unless this hasn’t appeared in the ‘My Transactions’ section of your account in the next few days. We have also introduced a new form you can use to get in touch with us if you have any further concerns or questions.

Thank you for your patience.

Doorstep deliveries