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Moving Online

At Milk & More, we're here to help all of our customers who would like to sign up to an online account. If you are looking for assistance to move to our online service, please follow the below easy steps which will get you up and running.


Creating Your Account

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1. Enter your postcode on the homepage or download our app to your mobile device and then click the 'Complete your registration' button.

2. Fill in your details, set a password, review your communication preferences and our Terms and Conditions, then click 'Register.'

3. You now need to add you regular products to your basket. When all your products are added go to your basket and click ‘confirm order.

4. You will need to set your payment method, then checkout. Once that's all set, your regular orders will keep coming and you won't have to do a thing.

We are unable to transfer your outstanding account balance to your new online account so you will receive one final bill from your milkman or woman to settle your old offline account. Please do not cancel any direct debit that you have in place until the final payment has been made.

We have created a step by step guide on how to register for an online account, this can be downloaded here and we have also created a full user guide which will provide information on how to navigate round the website and your account once you are full registered, this can be downloaded here.

Below you will find some frequently asked questions about the process for switching from a traditional offline account to our online service:

1. The fresh milk is cheaper online
2. You’ll find exclusive online offers every month
3. You can amend your order up to 9pm the night before your next delivery
No, the price of milk is cheaper online! You’ll also be able to take advantage of great deals.
The regular order you have in place today will not transfer across to your new online account. You will need to set this up once you have completed your registration online. Once this has been completed we will let your milkman or woman know that you have moved online.
No, we do not accept DD as a payment method online, during the registration process you will need to set up a credit or debit card as a regular payment method.
The bill will be for the deliveries that you received whilst your offline account was active, this owing balance does not transfer to your new online account. If you have a Direct Debit in place we will take the final payment for your offline account as normal at the end of April and if you usually pay your bill by calling our customer services team then you can still do this.
You can download our user guide here or watch our video tutorial here.


If you would like to speak to a member of the team for assistance with this, please head to the contact us page where you can chat online with one of the team or you can call our specialist team on 0300 456 2000 (7am - 4:30pm Monday to Saturday or 7am - 12pm on bank holiday weekends).