milk&more is committed to preserving the privacy of all visitors to www.milkandmore.co.uk Please read the following privacy policy to understand how we use and protect the personal information that you provide to us when you use this website.

If you have any questions about this policy or do not agree with it, please contact datacontoller@dairycrest.co.uk before using this website.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any change.

When you visit this website we may collect the following information:

• your name and contact information, including email address;
• billing information, transaction and credit card information; and
• information regarding your personal or professional interests, demographics, experiences with our products and contact preferences in order to provide you with further correspondence about our goods and services.

We may collect information about your use of our website. Providing information is entirely voluntary. If you would prefer your information not to be collected, then please do not provide it to us.

We use the information you provide us with to provide you with a better service, and in particular for the following reasons:

• processing of orders
• internal record keeping;
• to improve our goods and services;
• to follow up if you have purchased goods from our website as part of our customer care procedures;
• to contact you in order to offer you credit terms for the purchase of goods or services from the website;
• to contact you for market research purposes;
• assessing your request for the delivery of goods from us where we may make enquiries about you including searching records held by credit reference agencies or fraud prevention schemes.

We may contact you by post, telephone or email. When you provide us with personal information, we will ask you whether or not you are happy for us to send you this kind of information by email. If you change your mind about being contacted in the future, please let us know.

We would like to provide you with information about new products, promotions, special offers and other information which we think you may find interesting. We may send you such information by mail, telephone or email. When you provide us with information, you will be given the option to let us know that you do not want your information used for direct marketing purposes. If you request this option, we will not send you any direct marketing.

You can change you mind at any time by contacting our data protection compliance officer at datacontoller@dairycrest.co.uk.

The information you provide to us may be given to the staff working within milk&more and third parties who act for us for the purposes set out in this policy or for other purposes approved by you unless you tell us that you do not wish this to happen. Those third parties process information, handle competitions and promotions and provide support services on our behalf.

We will not transfer, disclose, sell, distribute or lease your personal information to third parties other than those mentioned above, unless we have your permission or are required by law. We will not transfer your information out of the European Economic Area under any circumstances.

We use cookies for certain areas of our website. Cookies are files that store information on your hard drive or browser that means that our website can recognise that you have visited our website before. They make it easier for you to maintain your preferences on the website, and by seeing how you use the website, we can tailor the website around your preferences and measure usability of the website. You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. On Microsoft Internet Explorer, this can be done by selecting “Tools/Internet Options” and reviewing your privacy settings or selecting “delete cookies”. This may prevent you from taking full advantage of the website. You can find out how to do this for your particular browser by clicking "help" on your browser's menu.

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss destruction and damage. We will retain your information for as long as the law requires.

You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please contact datacontoller@dairycrest.co.uk .

If you think any information we have about you is incorrect or incomplete, please write or e-mail us as soon as possible. We will correct or update any information as soon as possible.

We may link to other websites, which are not within our control. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.

All comments, queries or requests relating to our use of your information are welcomed and should be addressed to the datacontoller@dairycrest.co.uk .

If you have any feedback about a milk&more product you have bought, please contact us at consumercare@dairycrest.co.uk.

milk&more is owned and operated by Dairy Crest Limited (part of Dairy Crest Group plc), trading as milk&more, a private company registered in England & Wales and our registered number is 02085882 (“Dairy Crest”). The registered address of Dairy Crest is Claygate House, Littleworth Road, Esher, Surrey, KT10 9PN. Our VAT number is 609276330.