1. About Us

milk&more is committed to preserving the privacy of all visitors to www.milkandmore.co.uk

Please read the following privacy policy to understand how we use and protect the personal information that you provide to us when you use this website. By entering your personal information in the milk&more website you accept that we may retain your information and it may be held by milk&more and any third party company which processes it on our behalf.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any change. This Privacy Policy was most recently updated on 03 March 2011.

If you have any questions about this policy or do not agree with it, please contact datacontroller@dairycrest.co.uk before using this website

2. Information that we collect from you

When you visit this website we may collect the following information:

• your name and contact information, delivery address and email address;
• billing information, transaction and payment details; and
• information regarding your personal or professional interests, demographics, experiences with our products and contact preferences in order to provide you with further correspondence about our goods and services.

We may collect information about your use of our website, including by way of requesting information from you on a voluntary basis or by the use of third party software to capture information about your visit. This is designed to help us improve the quality of our service.

We may collect sensitive personal data (as defined under the Data Protection Act 1998) from you if you order a specialist product, for example, milk products which are gluten free or suitable for people with a lactose intolerance. However, we do not collect any information about any underlying health issue or symptoms. By ordering these sorts of specialist products you are agreeing that we may use this information to process your order.

3. Use of your information

All information collected via our website is used to operate and improve the service we offer you and in particular for the following purposes:

• to process orders, payments and refunds;
• for internal record keeping;
• to follow up if you have purchased goods from our website as part of our customer care procedures;
• to assess your request for the delivery of goods from us where we may make enquiries about you including searching records held by credit reference agencies or fraud prevention schemes;
• to enable our debt collection agency to collect payment from you should that be necessary;
• to monitor and improve the milk&more website, our goods and services;
• to conduct market research including statistical analysis of customer behaviour; and
• to enable third parties to carry out technical, logistical or other functions on our behalf.

4. Direct Marketing

We would like to provide you with information about new products, promotions, special offers and other information which we think you may find interesting. We may also contact you to take part in market research to help us improve our service. We may send you such information by mail, leaflets, telephone or email. It is your choice whether to opt in to this kind of communication at the time of registration and you are able to change your preference at any time via "My account".

5. Disclosure of your information

The information you provide to us may be given to the staff working within milk&more and third parties who act for us for the purposes set out in this policy (such as processing payments through a secure network) or for other purposes approved by you unless you tell us that you do not wish this to happen. Those third parties process information, handle competitions and promotions and provide support services on our behalf.

We will not transfer, disclose, sell, distribute or lease your personal information to third parties other than those mentioned above, unless we have your permission or are required by law. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may be processed by third parties operating outside the EEA who work for us for the purposes set out in this policy. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

6. Cookies

We use cookies for certain areas of our website. Cookies are files that store information on your hard drive or browser that means that our website can recognise that you have visited our website before.

They make it easier for you to maintain your preferences on the website, and by seeing how you use the website, we can tailor the website around your preferences and measure usability of the website.

You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. On Microsoft Internet Explorer, this can be done by selecting "Tools/Internet Options" and reviewing your privacy settings or selecting "delete cookies". This may prevent you from taking full advantage of the website. You can find out how to do this for your particular browser by clicking "help" on your browser's menu.

7. Security and data retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss destruction and damage. We will retain your information for as long as the law requires.

8. Accessing and updating

You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please contact datacontroller@dairycrest.co.uk.

If you think any information we have about you is incorrect or incomplete, please update via "My account" as soon as possible.

9. Linking

We may link to other websites, which are not within our control. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.

10. Contact us

All comments, queries or requests relating to our use of your information are welcomed and should be addressed to the datacontroller@dairycrest.co.uk.

If you have any feedback about a milk&more product you have bought, please contact us by phone or via your milk&more account.